How do I contact you?

• Call me at 401-954-1768 (It’s just me so if I don’t pick up please leave me a message. I do actually return phone calls).
• Email me at jonathan@theater-masks.com.

What are the masks made of?

• These theater masks are made out of Neoprene.
• Neoprene is an industrial latex compound that cures to a mostly rigid form. The wall of the mask turns out to be about 1/8” thick and is slightly flexible.
• The weight and feel is similar to that of a leather mask.
• This material has been being used by mask makers here in the U.S. for about 15 years and provides for a very professional grade working mask.
• One the greatest advantages to neoprene is that the masks can be sanitized between use.

How are the masks held to the face?

• The masks are padded at the back.
• They are held to the face with a 3/4" non-roll heavy duty black elastic strap that is riveted to the mask and reinforced at the rivet points.

Are the masks durable?

• I have found that a mask will withstand close to 250-300 performances where the mask is somewhat abused (thrown on the floor etc.) before it may need to be replaced.
• The wear on the mask will depend on the care that it gets and how many times it is exposed to extreme cold and extreme heat. Letting the neoprene mask freeze over and over again can cause the material to become brittle and allowing the masks to become extremely hot can cause them to become misshapen if they are not packed correctly.
• For the most part, neoprene masks are pretty much indestructible.

   

Can wigs be attached to the masks?

• Yes, wigs can be attached to the mask!
• I usually sew a thermal plastic wig form made out of veriform to the mask and then attach the wig or hat to that.

 

How much do Custom Masks Cost?

• The cost of custom masks start at $350.00 plus insured shipping. I need to know exactly what you would like before I can give you a final quote.
• The cost per mask drops when more than one custom piece is being ordered at a time.
• Ask for an estimate when requesting more than one custom piece at a time.

How much time does it take to get a custom mask made?

• The time a project takes is dependant on the current production schedule and how many changes we need to make to the proposed sculptures before we arrive at exactly what you want.
• It can take as little as a week and as long as a month.

 

How does the custom process work?

• You let me know what you are looking for either through a thorough character description or images of the character you would like to have created.
• I sculpt the mask and then email you photos of the mask. We will then discuss any changes you would like to make. The changes get made and you receive again images of the mask. Once we have finalized the sculpture and you have given me the go ahead I will create a mold and make the mask.

     

How do I pay for a custom mask?

• I usually ask for half the cost of the project up front and then payment of the second half before the mask ships. Although, you are welcome to pay the entire cost up front.
• Payments for custom work can be made by sending me a check, a bank draft in USD or with a credit card through paypal (ask me how to do a paypal payment or see paypal answer below).

       

When making custom masks do you need a cast of my face?

• No. I work from the following measurements:

1. Bridge of nose to bottom of upper lip
2. Bridge of nose to hairline
3. Hair line to base of chin
4. Pupil to pupil

 

Do you ship internationally?

• Yes I do.
• For an international order you need to provide me with your shipping address
• Once I have the address I will calculate shipping charges and send you the total amount of the order
• All international orders must be paid with a bank draft in USD or with a credit card through Paypal (see how to pay via Paypal below).
• I generally do not accept purchase orders for international orders unless you are a very well known university in Canada.

Do you accept Purchase Orders?

• I do accept purchase orders for masks.
• If you let me know what you are interested in, and I will email you an invoice for your purchasing department.
• Here is information I will need when requesting a purchase order:
• Please let me know if I must submit vouchers to a different address than the one I ship the masks to.
• Who is responsible for notifying the purchasing department the product has arrived and that payment is due.
• The contact person in the purchasing department and their phone number.
• How much time it takes to get paid after receipt of the masks.
• Do I have to turn around three times and spit while hopping up and down as I fill out the paper work in order to actually get paid.

How do I pay either by check, bank draft of through Paypal?

• If you are paying via check please email me your shipping address and then drop the check in the mail.
  • Checks can be sent to: Ask me for the address when paying by check.
• For Paypal orders go to: www.paypal.com
  • You will have to sign in and establish a Paypal account if you have not done so already. Once you are in, follow the directions to deposit money into my account. You will have to enter my email address: jonathan@theater-masks.com. I suggest that you copy paste the email address I have typed here. If you type it incorrectly Paypal will establish a new account for me and then I will have trouble retrieving your payment.

Why should I buy from Theatre-Masks.com?

• You are getting a professional grade product.
• I guarantee that all masks will play.
• The integrity of the sculpture and the quality of the masks are second to none.
• I will work until you are completely satisfied with the masks you have ordered. You work hard for your money, budgets are tight and I respect that.
• I make and ship hundreds of masks every year to satisfied clients.
• My clients are made up of top producers and theatres in the country as well as the leading universities and training programs in The United States, Canada and Europe.

Why so expensive for custom masks?

• The masks are not mass produced. Each one is created by hand just for you.

Mask prices and the custom price reflect:

1. The cost of professional grade materials.
2. Wear and tear on the tools and brushes that have to be replaced on a regular basis.
3. Disposable items that are used in the making of the mask.
4. Studio overhead (electricity, heat, rent, shelving and storage costs for the molds).
5. Technology costs.
6. At least three or more days of labor.
7. The over 20 years of experience I have as mask maker.

Do you have an assistant?

• Yes I do.